Privacy Policy for Clients
I take the privacy rights of my clients very seriously. This privacy policy sets out how I deal with your ‘personal information’, that is, information that could identify, or is related to the identity of, an individual.
What personal information is required for a homeopathic consultation?
You will be asked you to provide certain information to begin care. This includes:
- Name
- Gender
- Date of birth
- Home address
- Email address
- Telephone number
- Medical health history
To this, over time, I will add details of the conditions for which you have consulted me and the remedies and other therapies that I have prescribed or recommended.
How do I collect this personal information?
All the information collected is obtained directly from you. This is usually at the point of your initial consultation. The information may be collected via a ‘medical history form’ or during the first consultation. At the point at which you provide your personal information.
Your consent is required in order to ensure my compliance with data protection legislation. By booking a consultation on my online diary, I will ask if you consent to these terms.
During our ongoing consultations, I will add to this initial information the details of the consultations. This information will be stored on my personal computer which is password protected and backed up in case of corruption. Patient folders are password protected.
How long do I keep your personal information?
Your information will be stored for 7 years after your last consultation. For children, I will keep the health records for a period of 7 years after their 18th birthday. At that point, your file will be securely destroyed, and any digital information will be erased from my computer systems.
How do use this personal information?
I use your personal information to analyze the conditions for which you have consulted me and to prescribe remedies and other therapies.
I will communicate with you by email, by telephone or video call, or messaging service online and through the internet.
With whom do I share your personal information?
I do not share your personal information
How your information can be updated or corrected
To ensure that I have accurate and up-to-date information, you need to inform me of any changes you believe I should make to the personal information I hold. You can do this by contacting me by any of the methods previously described.
Under data protection legislation, you have the right to inspect the personal information I hold about you. You can make a request to do so by contacting me and I will do my best to respond within 14 working days.
How do I store your personal information?
Client Notes
Client files are now stored on my personal computer. I take steps to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
Online Diary
I currently use the online booking service acuityscheduling.com. This means your name and contact details are stored on their secure hosting. These details will not be shared with anyone else. Your information on the booking platform ensures we can book consultations in your own time zone, and I can send reminders by email, take payments if required and you can easily change your appointments if needed.
Email Support Platform
I currently use Mailer Lite emailing service to keep my clients informed of news, courses, homeopathic information, special offers and package deals. Your first name and email address will be stored on the program. If you do not wish to receive these emails you can unsubscribe at any time. Once you unsubscribe your email is kept in a holding list so that it cannot be added again to the list.
Personal Emailing
Your email address is held securely on the servers of my email providers, currently provided by TSO host.
Changes to this policy
This policy may change from time to time. If I make any material changes, I will make you aware of them.